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Service design in the U.S. is rapidly becoming an internal capacity. The first national SDN conference will focus on how service design is evolving as an internal discipline within organizations of all types and sizes.
18:00 - 20:00
Warm-Up
Service Design Warm Up
Erik Flowers & Megan Erin Miller, Practical Service Design
Please note: Friday morning workshops are only available with the purchase a workshop ticket. Workshop space is limited to just 25 people per workshop. Registration will be on a first come first serve base for those that have purchased a workshop ticket.
IIT Institute of Design (ID) has a history of innovation. It pioneered the development and dissemination of modern design from its founding in 1937 as the New Bauhaus. In the 1960s, ID became a center of the first design methods movement, developing tools for structured planning—among the first applications of computers to design. In the early 1990s, ID helped pioneer the human-centered approach to design that has become a standard—applying ethnography and other social-science-research methods to the design process. In the early 2000s, ID helped launch the design thinking movement, linking design more closely to business innovation. Today, ID focuses on global challenges—preparing designers to take on the world’s complex, fast-changing, and unpredictable problems. We prepare human-centered design leaders through our masters and PhD programs.
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